This Privacy Policy describes how ckb88 ("Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of members and visitors ("you", "User") who access or use the ckb88 online casino and sportsbook platform. By registering an account or using the ckb88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Summary: ckb88 collects personal data necessary to operate a licensed online gaming platform — registration details, payment information, and gameplay activity. We do not sell your data to third parties for marketing. We protect all data with 256-bit SSL encryption and handle it in compliance with our international gaming authority licensing obligations.
This Privacy Policy applies to all personal data collected and processed by ckb88 in connection with the operation of the ckb88 online casino, sportsbook, and related services available at ckb88.asia and any associated mobile or desktop interface. This Policy does not apply to third-party websites or services linked to or from the ckb88 platform.
ckb88 acts as the data controller in respect of personal data collected directly from members and platform visitors. For data processed by third-party payment processors, identity verification providers, and software studios operating within the platform, those parties act as independent data controllers or processors under their own applicable privacy terms.
This Privacy Policy should be read in conjunction with our Terms & Conditions available at /terms-conditions.
ckb88 collects the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number |
| Contact Data | Email address, mobile phone number, residential address |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow), transaction history, deposit and withdrawal records |
| Account Data | Username, encrypted password hash, account preferences, session history, bonus balances, VIP tier status |
| Gameplay Data | Game session logs, bet amounts and outcomes, sportsbook wager records, RNG results, timestamps |
| Technical Data | IP address, device type and operating system, browser type and version, screen resolution, connection type |
| KYC Verification Data | Copies of government-issued photo ID (MyKad, passport), proof of address documents, selfie photographs where required |
| Communications Data | Live chat transcripts, support email correspondence, dispute records |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (except where required for identity verification), or health data, unless specifically required by applicable regulation.
ckb88 collects personal data through the following means:
ckb88 processes your personal data for the following purposes:
ckb88 processes personal data on the following legal bases:
ckb88 does not sell your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following circumstances:
We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include: payment processors (Maybank, CIMB, FPX network operators, Touch 'n Go, Boost, GrabPay, DuitNow), identity verification providers, fraud prevention services, cloud hosting infrastructure, and customer support tools. All processors are contractually required to handle data only as directed by ckb88 and to maintain appropriate security standards.
Gaming software studios whose games are hosted on the ckb88 platform may receive session identifiers and bet data for the purpose of game operation, RNG integrity verification, and dispute resolution. Gameplay data shared in this context is limited to what is strictly necessary for game operation.
We may disclose personal data where required to do so by law, court order, regulatory directive, or at the direction of our licensing authority. We may also disclose data where necessary to protect the rights, property, or safety of ckb88, its members, or third parties.
In the event of a merger, acquisition, or sale of the ckb88 platform or its assets, member data may be transferred as part of that transaction. Affected members will be notified in advance of any such transfer where required by applicable law.
ckb88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our data destruction procedures.
ckb88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While ckb88 takes all reasonable measures to secure your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and for notifying us promptly if you suspect unauthorised access to your account.
The ckb88 platform uses cookies and similar tracking technologies to operate platform features, improve user experience, and analyse usage patterns. The following categories of cookies are used:
These cookies are essential for the platform to function. They manage your login session, maintain account authentication state, and preserve your language and currency preferences. These cookies cannot be disabled without impairing core platform functionality.
These cookies collect aggregate, anonymised data about how members use the ckb88 platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve platform performance and is not associated with individual identities.
These cookies remember your preferences — such as previously played game categories, preferred display settings, and notification choices — to personalise your ckb88 experience across sessions.
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. Disabling other cookie categories will not affect your ability to access your account or place bets.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by ckb88:
To exercise any of the above rights, please contact our Data Protection team at support@ckb88.asia with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. Where a request cannot be fulfilled in full due to a conflicting legal obligation (such as a mandatory data retention requirement under our gaming licence), we will explain the basis for any limitation.
Please note that the right to erasure does not apply to data that ckb88 is legally required to retain under anti-money laundering regulations or gaming licence conditions. In such cases, we will restrict processing of data that is retained solely for compliance purposes.
ckb88 does not knowingly collect personal data from individuals under the age of 21. Registration on the platform is restricted to adults aged 21 and above. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on the ckb88 platform without your knowledge, please contact our support team immediately at support@ckb88.asia.
The ckb88 platform and its service providers may process personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, ckb88 ensures that appropriate safeguards are in place to protect your data to the standard required under our licensing framework. These safeguards may include contractual data transfer agreements with recipient entities that impose obligations equivalent to those applicable to ckb88 as the data controller.
By using the ckb88 platform, you acknowledge that your personal data may be transferred, stored, and processed outside Malaysia for the purposes described in this Privacy Policy.
ckb88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our licensing obligations. Material changes to this Policy will be communicated to registered members via platform notification or email to the registered account address at least seven (7) days before the amended Policy takes effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Continued use of the ckb88 platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ckb88, please contact us:
We aim to respond to all privacy-related enquiries within 48 hours. For data rights requests, please allow up to 30 days for fulfilment.
Every byte of data exchanged between your device and the ckb88 platform — login credentials, payment details, personal information — is protected by bank-grade TLS/SSL encryption. Your data cannot be intercepted in transit.
ckb88 does not sell your personal data to third parties for advertising or marketing purposes. Data is shared only with service providers necessary to operate the platform — payment processors, identity verifiers, and game studios — under strict contractual obligations.
Our data handling practices are governed by our international gaming authority licensing obligations. KYC data retention, financial record-keeping, and access control requirements are all compliance mandates — not discretionary choices — giving you assurance that standards are enforced externally.
You can request access to, correction of, or deletion of your personal data held by ckb88 at any time. Requests are processed within 30 days. Where legal retention obligations prevent full deletion, we explain the specific basis clearly rather than providing a generic refusal.
The ckb88 cookie policy distinguishes between essential session cookies and optional analytics or functional cookies. You retain control over non-essential cookies through your browser settings. We do not use third-party behavioural advertising cookies.
ckb88 enforces a strict 21+ age restriction at registration. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step before any real-money gaming activity is permitted on the platform.
ckb88 is built for Malaysian players who expect their personal data to be handled with the same level of care as their money. Licensed, encrypted, and transparent — your privacy is part of the platform design.
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